Coastal Garage Door — Google rank climbed from page 3 to top 3 in 6 months.
Situation
Coastal Garage was competitive in Miami but getting squeezed by two national chains that were both running aggressive review-velocity plays. Coastal had 83 Google reviews at a 4.6 average; the national chain competitors each had 400+ reviews and were sitting at 4.7–4.8. Ranking was consistently page 3 in the Miami local pack.
The baseline we wrote down
30 days of post-job data: 167 jobs completed, 11 Google reviews received. Review velocity: 6.6%. Industry healthy range for this category: 30–45%. Every single review was customer-initiated with zero system in place.
What we installed
Review Engine live in 4 days. Post-job flow: 90 minutes after job-marked-complete in their dispatch system, the customer receives a personalized SMS from Coastal's business number asking about the experience. 4- and 5-star respondents get a one-tap Google link; 1- to 3-star respondents get routed to a private ticket queue where the owner sees them within 15 minutes.
The result (month 1–8)
Month 1: 61 reviews (vs. baseline of 11). Month 2: 74. Month 3: 82. Month 6 total: 403 new reviews at a 4.8 average. Google local-pack ranking moved from page 3 to position 3 in month 5 and holds position 2 as of month 8. Organic calls per month up 112%. Monthly revenue capture above baseline: $84,000 (combination of review-driven traffic + the AI Receptionist converting more of the new inbound volume).
“We spent three years trying to out-spend the national chains on ads. Outran them in six months on reviews instead.”